Copyright

All content is Copyright StickgirlProductions 2016, all rights reserved. Images and content MUST NOT be taken without permission and is NOT for commercial use (PERSONAL USE ONLY) unless given prior permission or else subjected to legal action- thank you. If interested for commercial use, please email me at ally@stickgirlproductions.com

Customer Service

Please read carefully before placing orders to avoid any future disagreements and to ensure you get the best shopping experience :)

1. Shipping Policy
All items are packed with love and care. I try to use eco-friendly materials whenever possible to protect mother-earth for our future generations. 

Paper Products are compact packed in a cello-bag and a padded envelope or a mailing tube as stated in the item description. I do my best to ensure the safety of your orders against the elements, human error and mother nature. 

If you have a mailing preference, do let me know and I will do my best to arrange it for you. 

I try to provide free shipping whenever possible. This is to ensure that you pay minimum price for your products. 

Orders are shipped twice a week (Monday and Thursday). Items are shipped from Malaysia

Domestic Orders
For domestic orders, I try to use Pos Laju whenever possible to ensure that your order reach you within 24-48 hours. For normal post, orders will take about 4-7 days to arrive. I will let you know which service I've used and inform you of your tracking number (when applicable). 

For customers who are willing to pick-up your purchases, I can also arrange it for you. Leave me a message at the check-out. Unfortunately, I do not personally deliver products at this moment. 

International Orders
For international orders please be advised that orders can take between 2-8 weeks to arrive depending on your location. Unfortunately there is no tracking number for all international orders to keep cost low. However if you require a tracking number, extra protection and/or insurance, I will be able to arrange it for you at extra cost. Contact me and I will give you a quote.

Please note that I cannot carry the cost for further fees issued in your country regards to shipping ie: taxes, custom fees and duties. 

2. Payment Policy

Credit Card
You can pay using credit card via PayPal. To sign up for paypal click on the link below :

Bank Transfers / Cheques
I also take bank transfers and cheques. If you prefer using bank transfer / cheques - send me a message and I will make the necessary arrangements. 

Cash on Delivery (COD)
I also accept COD for customers picking up their products. Upon collection of your purchases, I will collect  the full payment.

NOTE: All purchases will be issued with a receipt.

3. Items
All Paper Products are professionally printed. I will list the type of print, paper and details of the piece in the Item Description. If you have a preference, please let me know and I will do my best to accommodate to your needs. However do note that I will not be able to bear the extra costs.

Cards
Cards are standard sized. It is printed on A5 and folded to A6 size (half of A5). All cards come with an envelope. Cards are packed into a Cello-wrap and have a cardboard backing to prevent from folding. 

Prints
All Prints come with a certificate of authenticity signed by me. All my art prints will have a white border for framing. Each print will have a "StickgirlProductions" signature strategically placed so that it does not disrupt the picture. I sign, title and number the print on the back.

Framing
All my prints are able to be framed up for display. I strongly encourage you to do so to keep the print in pristine condition. Greeting cards also make beautiful mini prints and fits nicely in any 4x6" frame.

For some prints, I include the option to buy the print with the frame. Check the Item Description of each piece for information and pricing. If you would like to include / exclude framing, leave me a message at check out.

Most shops carry frames for A4 and A3 size prints. My favourite places to get affordable frames are from Ikea and Daiso. For glass frames, framing shops offer the best choices with a wider range of frame designs and materials to choose from.

Limited Editions
For limited edition prints, your certificate of authenticity will have your print number. The print will also be signed and numbered on the bottom. More information can be viewed in the Item Description. 

4. Refund Policy
To make a complaint / refund, please email ally@stickgirlproductions.com. I will do anything possible t fit your needs. If after that you are still not completely satisfied, I will happily refund your money upon receiving the product back (shipped at customer's expense). Please not that the product MUST be the same condition it was received in. 

Ready-Made
I will happily refund money or exchange products if found to be faulty or if item is not as described within 30 days of arrival, no questions asked. 

Custom-Orders / Commissions
No refunds or exchanges on custom-orders and commissions unless here is a serious problem with your order such as damages, loss or error. A picture of the error must be included in the email. All complaints/refund must be made wthin 30 days of arrival. 

Change of Mind
Returns are not accepted for "change of mind"

5. Additional Information

Colours on Monitor
Please remember that colours on your monitor may differ slightly from the printed piece. 

Customisation
Here is a list of customisation services I offer. 
1. Commissions & Personal work
2. Print Type - Canvas Printing, Giclee Printing, Digital Printing etc (subject to availability)
3. Paper / Canvas Size
4. Paper type, weight, colour
5. Wordings, Lettering, Fonts and Sentence

Colours of Ready-Made Illustration
Please note  that I do not change the colours of my ready-made illustrations such as hair colour, skin tone and details. For personalisation, I will consider it as a commission and a new project. 

As an artist, my illustrations are created to tell a story and by changing the art would mean changing the entire piece completely. 

My Information

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